Why should I Register?
Registering on CLAREVIVIER.com will make your next purchase from us even faster and easier! All it takes is your email address and a password that only you can access.
How do I Register?
You will be able to create an account during the checkout process.
I forgot my password.
My C.V. above and then click 'Forgot password'.
WHAT CREDIT CARDS DOES CLAREVIVIER ACCEPT?
CLAREVIVIER accepts Visa, MasterCard, and American Express.
HOW DO I TRACK MY ORDER?
For all online orders, you will be emailed at time of shipment with shipping confirmation and UPS tracking number.
WHAT ABOUT PARTIAL ORDERS?
If you order several items, we ship in-stock items immediately, and ship outstanding items as soon as they are complete.
CAN I ORDER FROM CLAREVIVIER BY TELEPHONE?
We are happy to take your order by phone. Please call our Customer Care Monday – Friday from 9AM – 5PM PST at (213) 483-2247.
DOES CLAREVIVIER CHARGE SALES TAX?
CLAREVIVIER only charges sales tax on orders sent within the state of California.
A SPECIAL NOTE TO THOSE ORDERING A GIFT…
If you are ordering an item as a gift, please call us to check availability. Because all of our items are made to order, your order may not be available to ship immediately. We will do our best to prioritize your order to ensure your gift is sent on time. You can reach us Monday – Friday from 9AM - 6PM PST at (213) 483-2247 or by email at firstname.lastname@example.org
All CLAREVIVIER bags are made in Los Angeles.
Your satisfaction is our greatest concern. We proudly offer a guarantee that every CLAREVIVIER purchase from us, or one of our vendors, meets your high standards of quality. This guarantee is a lifetime repair policy for the structural function of our bags under normal wear and tear.
Return Cancellations & Exchanges
CLAREVIVIER wants you to be completely satisfied with your order, so if something is not right, please let us know. We do not offer refunds but if you are not completely satisfied with your purchase, we will gladly exchange your item within 14 days from the date your item is delivered. ALL returned merchandise must be unworn, unused and in original condition. CLAREVIVIER has the right to refuse returns not meeting these requirements.
Please contact email@example.com with your order number along with a brief reason for your exchange for a Return Authorization # or for any other exchange inquiries - only orders with Return Authorization #'s will be accepted.
Returns must be postmarked within 14 days of the date your item was delivered and should be sent prepaid. Please ensure the item(s) sent back are through a traceable and/or insurable method as
CLAREVIVIER is not responsible for any returned packages not received. Please send your items to:CLARE VIVIER
2529 Berkeley Avenue
Los Angeles, CA 90026
Please allow up to 2 weeks for the processing of your exchange from the date we receive your package. You will be responsible for the return shipping charge. With your package, please include your name, address, phone number, email address, Return Authorization # and which items you are exchanging for.
If you receive a damaged/defective or mis-shipped item, you must notify us by email at firstname.lastname@example.org or by phone at (213) 483-2247 within 3 days of receiving the product to be eligible for a return. Returns not following this policy will only be accepted at our discretion.
INTERNATIONAL SHIPPING POLICIES?
CLAREVIVIER ships worldwide! Please email email@example.com with any overseas shipping questions/concerns.
International customers are responsible for all customs duties and fees.
International shipments are sent via USPS International and total freight charges will be determined at checkout.
WHEN WILL I RECEIVE MY ORDER?
All of our items are made by hand in Los Angeles and, in most cases, are made to order. For this reason, on average, your order will ship within 10 business days. If the item is immediately available, it will ship within 2 business days.
If your item(s) is in stock and you need it delivered faster, please contact us at firstname.lastname@example.org so we may expedite your package. Additional shipping charges will apply.
CLAREVIVIER products are shipped by UPS or USPS. Shipping charges to your location will be calculated at checkout.
HOW SHOULD I CLEAN/CARE FOR MY LEATHER GOODS?
Our best recommendation for cleaning your CLAREVIVIER leather goods is to take it to a trusted shoemaker or cleaners specializing in leather. Try to avoid exposing your bag to water and moisture.
ABOUT NATURAL, UNDYED LEATHER
Natural undyed leather is a “naked” leather: undyed and unfinished. Its natural beauty and texture darken and change over time as the leather is exposed to sunlight and handling. Marks on the leather are part of the “naked” leather and will fade over time as the leather darkens and ages.
Legal & Privacy
TERMS & CONDITIONS OF USE?
Welcome to the CLAREVIVIER Website. Please review the following basic terms that govern your use of and purchase of products from our Website. Please note that your use of our Website constitutes your agreement to follow and be bound by those terms (the "Agreement").
We may from time to time change the terms that govern your use of our Website. Your use of our Website following any constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our Website from time to time.
The contents of our Website, and the Website as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our website) use by the users of our Website. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in or exploit in any way, in whole or in part, any of the Contents, the Website, or any related software.
user comments, feedback, postcards and other submissions
All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to CLAREVIVIER on or by this Website or otherwise disclosed, submitted or offered in connection with your use of this Website (collectively, "Comments") shall be and remain CLAREVIVIER property.
CLAREVIVIER takes your privacy seriously.
CLAREVIVIER will not sell, trade, or rent your information to anyone.
CLAREVIVIER Online collects personal information when you shop and register with us. This information will be used to inform you of new products, sample sales, or updates on our site.
When you place an order at CLAREVIVIER Online, we ask for your name, email address, phone number, billing address, shipping address, and credit card number. We use this information to fulfill our order and to communicate with you about it.
CLAREVIVIER uses your information for three general purposes: to fulfill the orders and request for certain products and services you placed with us, to contact you about specials and new products and to understand the shopping habits of our customers to better serve them in the future.
Any materials sent to www.clarevivier.com will be considered confidential and will become the property of CLAREVIVIER.
CLAREVIVIER will send personally identifiable information about you to other companies or people when: We have your consent to share the information; We need to send the information to companies who work on behalf of CLAREVIVIER to provide a product or service to you; (eg. Giving the shipping company your address for shipping a merchandise to you)
We DO NOT RELEASE any information about you to other companies. To have your name removed from this list, please send email to email@example.com. Please provide us with the exact email address you used to register or to order with us and we will make sure your name and address is removed from the list.
When you visit CLAREVIVIER.com we do not collect your name, email or any other personal information until you register or place an order with us.
After you place an order at CLAREVIVIER Online, we use your information to process your order. You will receive an email confirmation with UPS tracking number in it. Occasionally, we may need to contact you by postal mail or email if we have other questions regarding your order.
We would like you to have an enjoyable and secure shopping experience at CLAREVIVIER Online; therefore, protecting your credit card information is important to us. We use the 128-bit Secure Socket Layer (SSL) protocol to protect the security of your online order information as it is transmitted to our server. SSL technology encrypts your information to protect it from being deciphered by anyone other than Clare Vivier.
To double-check for security, you can tell that the “http” in the web address will be replaced by “https”. Secure pages slow down websites so you will only see this on our checkout pages.
We reserve the right to request further identification for credit card processing on any order you place with us. We may, in our sole discretion, refuse any order placed with us. These restrictions may include orders placed by or under the same user account, credit card, and/or orders that use the same address information. In the event we make a change to or cancel an order, we will attempt to notify you via email/address/phone number provided when the order was placed.
- PLEASE CONTACT CUSTOMER SERVICE WITH ANY QUESTIONS REGARDING OUR PRIVACY & POLICY TERMS: (213) 483-2247